Edward Norton
Technical Head
GLM Technologies
Burnsville, CA 91010
222-222-2222
February 12, 2018
Tyler Live
Managing Director
Bates Company
23 Roger Moore Street
York Shire, LA 97875
Dear Live,
[The Claim Part]
I am contacting you with regards to the order number 44455 that we ordered on April 23, 2019. I am sorry to inform you that we found your services to be unsatisfactory by so many standards.
The shipment was scheduled for delivery on May 10, 2019 but was actually delivered on May 20, 2019. The delay in delivering the products caused disruption to our workflow and a significant amount of inconvenience to our customers. Your team failed to inform us of the delay, not even a quick phone call or an email.
Moreover, the quality delivered was 2000 packs, which is 1000 less than our order. Again we were forced to inconveniently adjust our business process to accommodate for the incomplete supply from your side.
I am hope that you agree with me that this business conduct is not acceptable under any circumstances and that your team is fully responsible for this incident.
We are truly disappointed and frustrated from what happened.[The Adjustment Part]
From what has been said, we request from you to resend the missing quantities as soon as possible. Additionally, your company is required to reimburse GLM Technologies an amount of 5000$ as per the agreement signed by both parties. I am sorry that matters reached to this point but we can’t compromise the satisfaction of our customers nor accommodate errors like that.
Sincerely,
Edward Norton
Technical Head
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