Kevin S Brown
878 Bird Street
Albuquerque city
New Mexico 1158
11th June 2021
The Management of HSK Hospital
2131 Bungalow Road
Omaha city
New Mexico 1158
Respected sir,
On 2nd July 2020, my father (Patrick Brown) was admitted to the hospital following a turn at home. He had been very dependent at home for two years, requiring almost 24-hour supervision from his family, due to dementia and physical disability caused by a stroke.
He was admitted to St Angela’s ward where I spoke to the nursing staff and told them all about his dependency and his needs.
But I am very disappointed because you failed to provide a satisfactory service to him.
a) On his first night he fell out of bed and broke his leg as he says no one answered his call to help him to the toilet
b) He was never assisted to eat his meals and hence they went uneaten.
To resolve the problem I would like you to fully explain who was responsible for his care and why the above happened. I would like a sincere apology from the hospital and staff concerned and I want concrete evidence that the failures occurred will not recur for other patients.
I look forward to hearing from you and to a resolution of this problem.
Please contact me at the above address or by 444-569-1175.
Yours sincerely
Kevin S Brown
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