89 Villa Street
Val Haven, CT 95135
Phone – 890056711
30th June, 2012
Customer Care Manager
8423 Green Terrace Road
Asterville, WA 65435
Dear Sir or Madam
Re: Order Number TF285347
I recently ordered a new Beetel Modem (item #285347), Model 100CX from your website on 20th June 2012. I received the order on 7th July. Unfortunately, the modem turned out to be defective.
I connected it to my PC and installed all the drivers provided. I followed the manual provided but it didn’t work. All the Lights on the Modem were ON. I even went through troubleshooting but to no avail. I even installed it on my friends PC but ‘No Connectivity’. I used my Dying Modem to check if the ‘Line wasn’t Faulty’. The internet worked fine and there was ‘No issue with the Line’. I even formatted and reinstalled Windows just to make sure that there wasn’t a problem in my system. But that didn’t make the modem work.
As mentioned above, I have tried everything and the fault lies clearly in the modem. I would like you to credit my account for the amount charged for the modem. I needed a new modem so I bought it from a local shop. I don’t need a Replacement but a Refund which I am entitled to as per your Policy.
Thank you for taking the time to read this letter. I have been a loyal and satisfied customer of your company for quite some time now. This is the first time I have encountered a problem.
Looking forward towards a Prompt Refund.