Response to Negative Review

David Donald

General Manager

N I Technologies Ltd

8423 Green Terrace Road

Osterville, WA 65435

February 5, 2019

Arnold Armstrong

89 Villa Street

Val Haven, CT 95135

Phone – 222-222-2222

[email protected]

Subject: response to your suggestion

Dear Mr Armstrong,

We would like to apologize for your recent experience and sorry to hear you were less than satisfied with our Decorative Lamp product / home delivery service.

We pride ourselves on our product/service and the high quality standards we maintain, and would like to make things right.

You can expect a call/email from our company soon to discuss what occurred and how we might make it up to you.

We value our customer’s opinions and would like to thank you for bringing this to our attention.

Yours sincerely,

David Donald

General Manager