Mr. Jonathan Hardy
KP cartoon Industries
Brooklyn, NY 11217
662 547 0020
10th September 2020
96 Washington Street
Smithfield, CA 08066
Sub: Apologising for Loss of order
This is with reference to your Purchase Order Number MK-875230, we apologize for misplacing the order that you had placed on September 6, 2010, for 20 cartons of cotton. There had been certain disorganization during the shipping process and all along with the transport, the cotton cartons got exchanged with an equivalent number of woolen cartons which had to go to some other place. This has indeed been a very great mistake and we understand that you required the order on an urgent basis for exporting the same to another place.
However, we could not help it and have placed the order once again the delivery of which would at least take another ten business days. As you wanted it urgently, we will not be able to supply it to you timely. We apologize on behalf of everyone for this and we understand that just asking for a simple apology might not solve the problem.
However, we hope you forgive us for our mistake and we, at the same time, ensure that we will provide you timely service in the future.