Mrs. Susan Siegel
Baker Memorial Hospital
501 Main Street
Springfield, OH 45321
20th September, 2020
California, CA 90089
Sub: Regarding the fault adjustment letter
Dear Mr. Delinger:
Thank you for your letter regarding your order for nine TR-5771-3 tuners. We have shipped the correct tuners by United Parcel; you should receive them shortly after you receive this letter. I have also canceled your original order so that you will not be sent overdue notices and so that we can charge you at our preferred-customer rate.
Please accept our apologies. Evidently a dock worker failed to see your letter in the package, and it was sent to our Rebuilt Parts Department. That is why your note did not come to the attention of our Parts Manager.
To prevent further inconvenience, please send any future packages directly to Mr. Gene Smith, Parts Manager at our Newark facility.
If I can be of any further help, please let me know.