Subject: Response to your complaint about Headphone.
I’m sorry for the unpleasant experience you had in our store and I can understand your frustration. I have forwarded your complaint to our management team, and we’ll do our best to make sure this never happens again.
I refunded your purchase, and your funds should be with you shortly. We also want to offer you a 10% discount for your next purchase in our store. Please use this promo code to get a discount:UTF8&node=21588926031.
Please accept our apologies for the inconvenience you had.