Wrong Item Adjustment Letter

Mrs. Ronaldo

Senior Executive

ABCD Enterprises

501 Main Street

Springfield, OH 45321

10th September, 2020

Mrs. Elizabeth Villegas

Villas Resort

Orion, Bataan

Sub: Regarding dispatch of Wrong Item adjustment letter

Dear Mrs. Villegas,

We are very sorry for the inconvenience we brought to you for delivering the wrong item. We admit that it is our mistake, that’s why as our peace offering for you to change the wrong impression on us; we will give you a one-week accommodation here in our hotel for free.

For the past 5 years of service, it is the first time an awful incident such as this happened thus, we are very thankful to hear from you. We assure you that this will never happen again. We hope that this proposal will completely satisfy you.

Thank you.

Sincerely yours,

Ronaldo